Vaccinations and Recalls
Every pet profile keeps a full vaccination history. When you give a vaccination a Next Due date, flow.vet turns it into a recall — a reminder that surfaces on your Home screen as the booster comes due, ready for you to send to the client with a single click. You stay in control: nothing goes out until you send it.
Recording a Vaccination
On the pet's profile, open the Vaccinations card and press the + button. The form asks for:
- Date — when you gave the vaccine (there's a time field next to it).
- Weight — optional. Whatever you enter here is also saved to the pet's weight timeline, so you don't log it twice.
- Formulations — the vaccine itself. Press Add and type the name (for example Nobivac DP or Rabisin); this is the name the client sees in the recall. You can add more than one.
- Next Due — optional, but this is the field that creates the recall: the day the next dose is due.
- Description — any free-text notes.
When you save, the vaccination joins the pet's medical timeline alongside exams, treatments, and notes. If you filled in Next Due, a recall is created quietly in the background; if you later clear that date, the recall goes away.
How Recalls Reach You
Recalls are never sent on their own — you send each one by hand, when you're ready. A recall appears in the Vaccination Recalls section of the Home screen from about a week before the Next Due date until about a week after, sorted by due date (soonest first). Overdue ones are flagged in red.
Each card shows the owner, the pet, the vaccine, and how many days are left until (or since) the due date — plus four quick actions:
- Email — sends the reminder to the client right away, from your clinic's address, so when they reply it lands in your inbox. You can send one email per recall every 24 hours.
- SMS — texts the client the reminder. Each SMS uses 1 SMS credit and is likewise limited to once every 24 hours.
- Book — opens a new appointment with the date and reason already filled in, ready to schedule the booster.
- Dismiss — clears the recall from the list when you no longer need it.
On a phone you also get a Call owner shortcut. The Email and SMS buttons stay greyed out when the client has no email or phone on file, has opted out of that channel, you've already sent one in the last 24 hours, or — for SMS — you're out of credits. Hovering the button tells you which it is.
Editing the Reminder Wording
The recall email and SMS start from a default template, and you're free to rewrite them so they sound like your clinic — see Customizing SMS & Email Templates. The pet's name, the vaccine, the due date, and the clinic name fill themselves in through variables.
Closing a Recall
A recall leaves the list on its own once the booster is booked: if the pet has an appointment within a week of the due date, flow.vet marks the recall as booked (that's exactly what the Book action sets up). You can also Dismiss a recall to clear it by hand. Sending the reminder doesn't close it — that way the recall stays visible until the booster is actually scheduled.
Common Questions
What if the client doesn't respond?
Nothing happens on its own — the recall stays on the Home screen until the booster is booked or you dismiss it. You can nudge the owner again with Email, SMS, or (on a phone) Call owner.
Can I turn off the recall for one vaccination?
Leave Next Due blank when recording the vaccination and no recall is created. To remove one that already exists, open the vaccination, clear the Next Due date, and save — or Dismiss it from the Home screen.
What schedule does flow.vet use?
Whatever you type. Next Due is a free date, so any species, vaccine, and interval works — one year, three years, a six-week puppy series, and so on. flow.vet doesn't enforce a protocol.