Welcome to flow.vet

flow.vet is a clinic management system built for small and mid-sized veterinary practices. It keeps your clients, pets, appointments, vaccinations, recalls, medical records, weight history, and billing in one place — so you spend less time chasing paper and more time with the animals.

This guide walks you through the first 10 minutes after signing up.

What flow.vet does

In one app, flow.vet gives you:

• Clients and pets — owner contact details, multiple pets per owner, full medical history per pet.
• Agenda and appointments — daily schedule per vet, room, and clinic.
• Medical records — exams, vaccinations, treatments, prescriptions, notes — all timestamped and searchable.
• Vaccinations and recalls — automatic recall reminders by SMS or email when a vaccine is due.
• Weight tracking — a chart per pet that fills itself in as you record exams.
• Billing — invoices, payments, and tax-compliant receipts.

You don't need to set everything up at once. The first 10 minutes below are enough to start seeing real value.

The first 10 minutes

1. Sign up at flow.vet and confirm your email.
2. Fill in your clinic profile — clinic name, address, VAT number, opening hours, and logo. This information appears on invoices and recall messages, so it's worth getting right early.
3. Add your first client and pet — go to Clients in the sidebar, click New client, fill in the owner's details, then add a pet from the same form. You can add more pets to the same client later.
4. Schedule your first appointment — open Agenda, click any time slot, pick the client and pet, choose the appointment type, and save.
5. Record your first medical exam — from the appointment (or directly from the pet profile), click New medical record. Fill in the weight, symptoms, diagnosis, and treatment. The weight automatically appears on the pet's weight timeline, and the exam shows up in the medical history.

That's the loop. Everything else — vaccinations, recalls, invoices, treatments — builds on the same client → pet → record pattern.

Filling up your home screen

The Home screen is the first thing you see when you log in. It shows today's appointments, recent activity, recalls due, and quick links into the rest of the app. It's empty on day one — that's normal.

Two ways to get past the empty state:

• Use it for real — record a few real appointments and the home screen fills up naturally within a day or two.
• Add demo data — the welcome card on the home screen has an Add demo data button. Click it and flow.vet seeds a handful of fictional clients, pets, past appointments, vaccinations, and recalls so you can click around and see the app populated. You can delete the demo data from the same card whenever you're ready to start fresh.

The main sidebar gives you the three places you'll spend most of your time: Home, Clients, and Agenda. Everything else (a specific pet, an invoice, a recall) is one click away from one of those three.

Common questions

How do I add team members?

Go to Account settings → Team and click Invite member. Enter their email and pick a role (vet, nurse, receptionist, admin). They'll get an email invitation and join your clinic when they accept. Each team member gets their own login — don't share accounts.

Where's the agenda?

In the left sidebar, under Clients. Each vet on the team has their own column, and you can switch between day, week, and month views from the top right.

Can I import data from another system?

Not via a self-serve CSV importer yet. If you're moving from another practice management system, contact us with an export of your client and pet data and we'll do a one-off migration for you — usually within a few business days.

How do I switch language?

Use the EN / EL toggle in the top header. Your choice is remembered per user, so each team member can use their preferred language. Recall messages and invoices use the client's preferred language, set on the client profile.